🩲 Products & Sizing

Q: How do I choose the right size?
A: We recommend checking our Size Guide on each product page. If you’re between sizes, go up for a more relaxed fit or down for a snug fit.

Q: What materials are your underwear made from?
A: Our underwear is made from premium, breathable fabrics designed for comfort, durability, and stretch. Exact materials are listed on each product page.

Q: Are your products true to size?
A: Yes, most customers find our products true to size. However, fit preference varies, so refer to the size chart for best results.

🚚 Shipping & Orders

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Shipping times vary:

  • U.S.: 3–7 business days
  • International: 7–14 business days

Q: Can I change or cancel my order?
A: Yes, orders can be changed or canceled within 12 hours of purchase. After that, they may already be processed.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping rates and delivery times are calculated at checkout.

🔁 Returns & Exchanges

Q: Can I return underwear?
A: Due to hygiene reasons, we only accept returns on unworn, unwashed items with original packaging and tags within 30 days.

Q: Do you offer exchanges?
A: Yes! We offer free exchanges (U.S. only) for sizing issues or defective items.

Q: How do I start a return or exchange?
A: Email us at support@strongkok.com with your order number and reason. We’ll guide you through the process.

💳 Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Shop Pay.

Q: Is my payment information secure?
A: Absolutely. Our store uses secure encryption and trusted payment gateways to protect your information.

⚠️ Product Issues

Q: What if I receive a damaged or incorrect item?
A: Contact us within 7 days with photos, and we’ll send a replacement or issue a full refund at no cost.

📩 Contact & Support

Q: How can I contact customer support?
A: You can reach us at support@strongkok.com. We respond within 24–48 hours (Monday–Friday).

💡 Optional Add-On (for higher conversions)

You can add a short trust booster at the bottom:

“Still have questions? We’ve got you. Email us anytime at support@strongkok.com and we’ll take care of you.”